Earn trust through
the way we work.

Create stable, affordable homes and realistic pathways to ownership.

Community service: Eligibility and affordability policy; tenant support; maintenance coordination; ownership-readiness education; feasibility of shared-equity or ownership-grant models.

Accountable role: Housing lead

Volunteer contribution: Resident liaison, practical home-skills mentoring, supervised maintenance support.

What we measure: Rent burden, housing stability, repair response, ownership-readiness milestones.

Preserve community assets and shape places that help people flourish.

Community service: Site assessment, neighbourhood engagement, accessible public spaces, long-term land stewardship and consultant coordination.

Accountable role: Development lead

Volunteer contribution: Community listening, research, neighbourhood events.

What we measure: Milestones supported by evidence, community feedback, lifecycle cost and accessibility.

Help families overcome everyday barriers and build healthy independence.

Community service: Needs assessment, navigation to food/transport/childcare resources, family workshops and consent-based referrals.

Accountable role: Community services lead

Volunteer contribution: Family mentoring, resource navigation and event support.

What we measure: Support plans completed, referral follow-through, family-defined progress.

Help people gain confidence and control over everyday financial decisions.

Community service: Budgeting, saving, debt-navigation education, benefits-navigation referrals and housing-readiness workshops.

Accountable role: Community services lead

Volunteer contribution: Qualified financial educators, workshop administration.

What we measure: Workshop completion, participant goals, budgeting confidence and savings progress.

Educate for the jobs of the future today.

Community service: Learning partnerships, curriculum coordination, life skills, digital literacy, trades and emerging-technology training pathways.

Accountable role: Education and workforce lead

Volunteer contribution: Learning mentors, tutors, qualified guest instructors.

What we measure: Attendance, competence, completion and learner progression.

Turn learning into meaningful work and economic participation.

Community service: Employer partnerships, placements, apprenticeship navigation, job-readiness coaching and enterprise support.

Accountable role: Education and workforce lead

Volunteer contribution: Employer introductions, interview mentors and career coaches.

What we measure: Placements, employment at 90/180 days, employer feedback and retention.

Support healthy participation through accessible services and trusted care connections.

Community service: Wellbeing activities, accessibility adjustments, social connection and referrals to qualified health providers.

Accountable role: Community services lead

Volunteer contribution: Peer connection, accessible event support, qualified partner-led workshops.

What we measure: Participation, accessibility requests resolved, referral follow-through.

Build a capable, supported and accountable team.

Community service: Role design, recruitment, screening matched to role, orientation, supervision, training and recognition.

Accountable role: People and volunteer coordinator

Volunteer contribution: Volunteer captains, onboarding support and team mentors.

What we measure: Screening completion, training, retention, supervision and satisfaction.

Bring churches, colleges, employers, residents and civic partners together around shared outcomes.

Community service: Partner pipeline, relationship management, community advisory input and written collaboration agreements.

Accountable role: Executive director

Volunteer contribution: Community ambassadors, partnership research and introductions.

What we measure: Documented commitments, active collaborations and partner outcomes.

Build sustainable resources and honour the purpose of every contribution.

Community service: Case for support, grants preparation, sponsorship, pledges, gift acceptance and impact updates.

Accountable role: Finance/fundraising lead

Volunteer contribution: Campaign research, events and donor administration under supervision.

What we measure: Cash received versus pledged, restrictions, campaign cost and reporting timeliness.

Protect public benefit through sound decisions and transparent records.

Community service: Board support, budgets, restricted funds, conflict controls, procurement, risk, policy and professional review.

Accountable role: Executive director with finance lead and board oversight

Volunteer contribution: Qualified finance, legal and governance advisory support.

What we measure: Cash runway, reconciliations, obligations met, exceptions and evidence quality.

Make ACT easy to understand, engage with and hold accountable.

Community service: Website, accessible communications, privacy controls, consent records, CRM and outcome reporting.

Accountable role: Communications/operations coordinator

Volunteer contribution: Design, writing, accessibility review, data quality and impact research.

What we measure: Content accuracy, enquiry response, accessibility and verified outcome reporting.